At Next Level, People & Culture isn’t a back-office function — it’s the heartbeat of how we support our
clinicians and grow as an organization. This role is the operational engine of the department, ensuring
that every process, communication, and milestone is executed with care, consistency, and
follow-through to completion.
The People & Culture Associate works closely with the Director of People & Culture to keep clinician
lifecycle processes running smoothly, support HR initiatives, and maintain the systems that allow
leadership to stay focused on development, performance, and strategy. This is a junior position on the
leadership team — and an excellent entry point for someone who wants to grow in HR, operations, or
people-centered work in a values-driven organization.
What Success Looks Like in This Role
Clinician lifecycle milestones are consistently scheduled, tracked, and fully prepared in advance, with no gaps or delays
Systems (Paylocity, SimplePractice, trackers) are accurate, up to date, and require minimal correction or follow-up
Communication is timely, clear, and proactive, reducing the need for repeated check-ins or clarification
Tasks are owned from start to finish, with strong follow-through and minimal oversight required
The Director of People & Culture can rely on this role to keep operations moving seamlessly and without disruption
Clinicians experience clear, consistent, and supportive processes throughout onboarding, transitions, and day-to-day engagement
Data and reporting are organized, accessible, and ready to support leadership decision-making at any time
what you'll do
Clinician Lifecycle Coordination (30 Day / 90 Day / 6-Month / 1-year Milestones)
Schedule and coordinate 30-day, 90-day, 6-month, and 1-year check-ins for clinicians
Track upcoming milestone dates and ensure timely scheduling and preparation with clinical supervisors
Maintain tracking systems for clinician progress and key benchmarks (weekly confirmed session averages, engagement levels, documentation expectations)
Pull and review clinicians’ weekly completed session averages
Prepare relevant data and summaries ahead of check-ins to support leadership conversations
Prepare employee milestone reports, pulse checks, and performance reviews
Monitor caseload development and identify clinicians who may need additional support
Oversee clinician documentation and conduct caseload follow-ups
HR Initiatives & Strategic Support
Support the execution of HR initiatives that enhance clinician engagement, retention, performance, and professional development
Assist with process improvements to strengthen workflows and scalability
Help organize and track progress of ongoing People & Culture initiatives
Employee Experience & Support
Serve as a point of contact for employee questions related to policies, procedures, paid time off, sick time, retirement planning, and general HR inquiries
Ensure timely, clear, and supportive communication across the team
Reinforce a culture that balances support with accountability and involving relevant partners where necessary
Onboarding & Transitions
Coordinate onboarding processes, including new hire orientation tracking, documentation, and system setup
Oversee employee onboarding and offboarding from start to finish
Support clinician transitions (intern → LP, LP → licensed) to ensure clarity and continuity
Ensure all onboarding and offboarding steps are completed accurately and on time
HR Operations
Maintain accurate employee records across systems (Paylocity, SimplePractice, etc.)
Track key dates (hire anniversaries, benefits eligibility, LP renewals/extensions)
Track clinical licenses and limited permits, including renewals, extensions, and expiration dates
Prepare and submit biweekly 401(k) reporting
Prepare weekly recruiting reports
Performance & Workforce Support
Track clinician performance metrics and engagement trends
Assist in preparing performance-related communications (check-ins, follow-ups, PIPs)
Ensure data is organized and accessible to support leadership decision-making
Communication & Coordination
Draft and send internal HR communications and updates
Coordinate meetings, trainings, and HR-related initiatives
Collaborate cross-functionally to support operational and clinical alignment
Handle general data entry, pay operational invoices, and respond to basic employee HR inquiries
Collateral & Resource Coordination
Create flyers and QR codes; manage support group calendar
Create new therapist flyers and business cards; add clinician profiles to the website
Order marketing materials and swag; maintain inventory count
what you bring
Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field — or equivalent work experience
2+ years of experience in an administrative, HR support, or operations coordination role (experience in a healthcare or mental health setting is a plus)
Proficiency with platforms such as Google Workspace, Paylocity, SimplePractice, or similar HR/practice management systems; ability to learn new tools quickly
Strong organizational skills with the ability to manage multiple deadlines, tracking systems, and competing priorities without losing accuracy
Clear and professional written and verbal communication skills, with the ability to interact respectfully across all levels of staff
Strong sense of ownership with the ability to follow through on tasks to completion with minimal oversight
Demonstrated ability to handle sensitive and confidential information with discretion, in alignment with HIPAA and workplace privacy standards
Comfortable working in a fast-paced, people-centered environment where priorities can shift
A genuine commitment to diversity, equity, inclusion, and multicultural values — and the ability to reflect those values in day-to-day work and interactions
Team-oriented mindset with a proactive, solution-focused approach to problem-solving
Passion for mental health, wellness, or community-focused work is a plus
compensation
$26 per hour
benefits
Performance reviews with opportunity for compensation increases
Medical, dental, and vision insurance with 85% employer coverage
10 PTO days per year
5 sick days per year
10 paid federal holidays
401(k) with employer matching
Pension plan
Continuing education stipend to support ongoing professional growth
Refresher leave — additional time off granted after 3 years of service
Bonusly recognition program — peer and leadership recognition with real rewards
Team engagement events throughout the year
Hybrid schedule — remote 4 days per week, with 1 in-office day required in Midtown Manhattan (Grand Central area)
Growth opportunities within a scaling, mission-driven organization
We’re building something different here—and that means we need different voices.
Next Level Mental Health Counseling is a group practice of 60+ clinicians serving clients across New York State, virtually and in person from our Midtown Manhattan and Irvington offices. We provide individual, couples, family, and group therapy across 100+ specialty areas for clients ages 6 to 65+.
We’re committed to creating a team that reflects the communities we serve. We actively welcome applications from people who bring diverse backgrounds, identities, and lived experiences, especially those who are under-represented in mental health.
Next Level Mental Health Counseling is an Equal Employment Opportunity employer. All qualified applicants receive consideration regardless of race, ethnicity, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
Because real change happens when everyone has a seat at the table.